Serco Sodexo Defence Services is a leading provider of innovative, customer focused and dynamic integrated services to the Defence Force.
The company is dedicated to providing a Quality Management System which complies with the requirements of AS/NZS ISO 9001. This system will meet or exceed client expectations and contracted requirements of each site through the development of formal Plans and Objectives.
The Company provides ongoing and improving quality of service in accordance with the following four principles:
• Customer satisfaction
• Compliance to speciļ¬ed procedures and methods
• Continuous Improvement
• Assessment against customer performance standards
Serco Sodexo Defence Services recognises that its people are the most important factor in the delivery of a quality service. We encourage all employees to participate in the process of continual improvement through:
• Regular performance reviews, training and personal development
• Rewards and recognition
• Inspections and audits
The formulation of principles for the Quality Assurance Policy are crucial to our overall development and success, providing both measurement against our customers and recognised industry performance standards as well as enabling employee ownership and the foundation for continual improvement.